With Virtual Terminal, you can key in card payments right from your computer. Just head to your Square Dashboard and charge your customers in seconds. No extra hardware, reader, or app required. You pay three point five percent plus fifteen cents per transaction, the same rate as other manually keyed-in transactions. And just like other standard Square payments, you get your funds in one to two business days. To take a payment with Virtual Terminal, log in to your Square Dashboard. (As a side note, learn more about the new Square Register here.)
In the left-side panel, click Virtual Terminal, then Take a Payment. Enter the payment amount followed by your customer’s card number, expiration date, CVV, and billing ZIP code. Add a note for your customer, or describe the purchase. Then, click Charge. You can send an email receipt to your customer, or print one out for your records. Once you see Payment Successful on screen, you’re all set. Payments you take with Virtual Terminal appear as card transactions in your Sales reports. In your Transaction Status Report, the source appears as Virtual Terminal. You can edit your Employee Management settings to grant employees access to Virtual Terminal. Start by clicking Employees, located in the left-side panel of your Square Dashboard. You need at least one employee in your employee list. To give an employee access to Virtual Terminal, click the name of the employee whose permissions you’d like to update.
Then, click Edit Role. If it has not been checked off already, toggle on Access Employee Dashboard. Check Take Payments with Virtual Terminal. Then, click Save. After you grant an employee access to Virtual Terminal, they receive an email with instructions on how to use it. Employees can only see account information that you have granted them access to. Whether it’s you or your employees taking payments, Virtual Terminal helps your business get paid fast—no matter where your customers are..
You probably know Square as the little white reader that lets you accept payments anywhere. But there’s so much more Square can do to help you work smarter and save time. It all starts with our Point of Sale app. The Point of Sale app is simple, powerful and highly customizable. It works in all kinds of setups, including Square’s beautiful hardware, but right now, we’re going to focus on the apps. First off, you can name and organize your products and you can take pictures of them for faster checkout and less employee training. Which means you or your employees can easily take a payment for, say, a pizza. Just tap the item, add some toppings, then bingo – you’re ready for them to swipe, dip or tap. Learn more about these kind of mobile payments here.
A tip window pops up, customers can then sign and you’re all set. It works perfectly, whether you’re selling clothes, coffee or cradles. But the point of sale app does more than just take orders. It lets you add employees so they can clock in and out, and give them secure permissions to keep control of what they can see and do. You can also create and manage your customer directory, right in the app. You can keep a card on file for regulars, which is great for recurring charges. And through digital receipts, your customers can send you feedback directly, which shows up right in your Dashboard. What’s your Dashboard you ask? Dashboard is a free resource from Square that’s built to help you make better business decisions. When you open it up, you’ll see this main page with high level metrics, and then you can click to see your sales summary, best selling items, and over here, a comparison to previous performance. With real time information, you can keep track of your business constantly…
..from anywhere. You can access your Dashboard with the mobile app, whether you’re at another location, or a beach vacation. You can manage multiple locations all from the same app. You can click here to see sales from different locations and see which employees have sold what. You can also integrate 3rd party software seamlessly through Square Dashboard. You can sync with apps for bookkeeping, tax prep, e-commerce and more. All to help you save time, work smarter and make more. With the Point of Sale and Dashboard apps, it’s easy to get started, train employees, and manage items, inventory and locations – all through your Square account.
Learn more about what else Square can do for your business at Square.com today..
Neither Square nor PayPal charges an early termination fee for canceling service, but both providers may hold any unprocessed payments at the time of cancellation to ensure that the merchant’s contractual obligations are met. According to the companies’ cancellation policies, these withheld funds should be returned to the merchant in accordance with the merchant’s payout schedule and there are complaints filed against both Square and PayPal alleging that these holds can last much longer. However, Square is showing a much higher number of such complaints and the issue is seemingly exacerbated by the company’s lack of a live customer support department. Although both companies offer free cancellation, the potential fund holding times with a Square merchant account appear to be much higher.
Neither Square nor PayPal charges PCI compliance fees or monthly minimum fees. The only hardware costs for mobile processing are the smartphone or tablets needed to use the apps. PayPal charges $79.99 for a USB card reader that can be used to swipe card via desktop computers for use with its virtual terminal. Square does not provide such an option. PayPal wins this section due to having more processing options at a relatively low cost.
This category is essentially a toss-up. Square offers next-day deposit of funds into a merchant’s bank account, while PayPal makes funds available to merchants almost immediately within their PayPal accounts. In order to withdraw money from their PayPal accounts, merchants must make a transfer request and wait approximately three days for the funds to be deposited. They may also be subject to ATM fees when making withdrawals using a PayPal debit card. Because of this, Square is the better option for merchants willing to wait a day for their money, while PayPal is the better option for merchants who don’t mind keeping most of their funds in their PayPal accounts and paying for or withdrawing money using a debit card. We’ll give this category to Square because the company doesn’t automatically impose an extra step between merchants and their money.
Square, on the other hand, edges PayPal in a handful of categories but ultimately cannot overcome its most glaring deficiency: poor customer support. Square’s commitment to transparent pricing and innovation for smaller merchants and individuals may someday make it an ideal payment processor for all merchant types, but not until the company builds a strong customer support system and clearer policies and practices regarding funding holds. For now, PayPal is the better option on the whole.
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One of the more intriguing services offered by Square is the Square Market, an online marketplace where Square merchants can establish a store profile and sell their products online for a rate of 2.75% per transaction. Although these online stores are fairly simple in layout, they may be a very desirable option for merchants who simply want to make their products available online rather than fully commit to an e-commerce operation. PayPal does not offer a comparable service at this time, although it does offer solutions for already established e-commerce merchants through various service packages. At this time, Square wins this category for offering a free online store with easy setup and transparent pricing.
So you are trying to choose between Square and PayPal. Which has the better pricing, customer service, device compatibility, and features for accepting card payments? Figuring all of this out can be a daunting task (this article took over a week to put together), but don’t worry, we’ve done the research and broken it down for you.
Both Square and PayPal offer mobile card readers that are fairly reliable, well-designed, and reportedly secure. However, Square is showing far more complaints about service interruptions and incompatibility issues than PayPal is, despite the fact that PayPal is integrated in a wider variety of machines. Square’s complaint totals are almost certainly inflated by the fact that the company offers no customer support to quickly resolve device malfunctions, but this only makes service interruptions a more serious potential problem for Square users.
PayPal’s cash transfer service, mobile wallet app, and point-of-sale solution are reliable services for merchants and customers alike, but they lack the innovation and ease of use offered by comparable Square services.
Square has the slightly more attractive payout schedule thanks to its next-day deposit into a merchant’s bank account, but PayPal appears to do more overall to protect merchants from sudden cancellations or fund holds.